Terms and Conditions

Last updated: 22 September 2026

1. About these terms

QuantalAI is an Australian AI and data consultancy based in Brisbane, Queensland. In these terms, “we”, “us” and “our” mean QuantalAI. “You” means the person or organisation using our website or engaging our services.

These terms govern your use of the QuantalAI website. By using the website, you agree to these terms. If you do not agree, please stop using the website. These terms apply to a paid engagement only where they form part of the agreement we make with you.

2. Our services and your agreement

We provide AI, data, automation, software and related consulting services. Website descriptions explain our services in general terms. They do not create an obligation to deliver a particular project or result.

Before paid work starts, we agree the scope, deliverables, responsibilities, fees and timing in a proposal, statement of work or other written agreement. If that agreement conflicts with these terms, the specific agreement takes priority, subject to applicable law.

Submitting an enquiry or booking an introductory discussion does not commit you to a paid engagement. Changes to an agreed scope, price or delivery plan require agreement between you and us.

3. Using our website

You may use the website to learn about our services, access our resources and contact us. You must use it lawfully and respect the rights of others. You must not:

• Attempt to gain unauthorised access to the website, accounts or connected systems.
• Introduce malicious software or interfere with the website’s operation.
• Submit false, misleading, unlawful or infringing material.
• Use our name, branding or content in a way that falsely suggests our endorsement.

If you provide information on behalf of an organisation, you must have authority to do so. You are responsible for taking reasonable care to keep information you submit accurate and current.

4. Website information and AI outputs

Website articles, demonstrations, assessments and automated reports provide general information. They do not replace advice that considers your organisation’s circumstances, including legal, financial or other regulated advice.

AI-generated content can contain errors, omissions or bias. Before acting on an output, review its accuracy and suitability with an appropriately qualified person where needed. Examples, estimates and modelled scenarios do not guarantee future results.

This section does not limit the obligations we accept in a specific service agreement or any rights you have under law.

5. Fees and payment

The written agreement for your engagement sets out the fees, payment dates, applicable GST and any approved expenses or third-party costs. You agree to pay in accordance with that agreement. We will identify whether quoted fees include or exclude GST.

If you believe an invoice is incorrect, contact us promptly so we can discuss it. Cancellation, suspension, refunds and termination of a paid engagement are governed by the agreed terms and applicable law, including any consumer guarantees.

6. Information, access and cooperation

For an engagement, you agree to provide the information, authorised access and decisions reasonably needed for the agreed work. You must have the rights and permissions required for the data, code and other material you provide.

We will agree how to handle confidential or sensitive material and system access for your project. Please do not send passwords, API keys or sensitive business information through a general website enquiry. We can arrange an appropriate method with you.

7. Intellectual property

We or our licensors own the intellectual property rights in our website content, software and branding. You may view the website and keep copies of resources for your own internal business reference, subject to any stated licence terms. You must retain copyright notices and must not reproduce or distribute our materials commercially without permission, except as permitted by law.

Each party retains its existing intellectual property rights. Ownership and licensing of project deliverables, including code, models and documentation, are set out in the relevant written agreement. Third-party software and materials remain subject to their applicable licences.

Providing material to us does not transfer its ownership. You allow us to use it as reasonably needed to respond to your enquiry or perform the services you agree with us.

8. Privacy and confidentiality

Our Privacy Policy explains how we handle personal information collected through the website. Any additional requirements for personal information or confidential business data in a project will be addressed in the relevant agreement.

Each party must protect confidential information received from the other for an engagement and use it only for that engagement. Disclosure is permitted to people who need it for the work and are subject to confidentiality obligations, or where the law requires it. This obligation does not cover information that is lawfully public or independently obtained without a duty of confidence.

9. Third-party services and links

Our website can link to external websites, and an engagement can involve third-party platforms or services. Those providers have their own terms, privacy practices, licences and charges. We will agree relevant third-party dependencies with you as part of the project scope.

A link does not mean that we endorse every statement on an external website. We do not control external websites or third-party service availability. This does not remove our responsibility for the services we agree to provide or obligations that apply under law.

10. Australian Consumer Law

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law or other law that cannot lawfully be excluded, restricted or modified.

Where consumer guarantees apply to our services, they include guarantees relating to due care and skill, fitness for a disclosed purpose and supply within a reasonable time. Your entitlement to a remedy depends on the circumstances and applicable law.

11. Website availability and liability

We take reasonable care with the website, but we do not promise that it will always be available or free from errors. Maintenance, technical faults and events beyond our reasonable control can interrupt access. We may make changes to keep the website secure, current and operational.

Subject to your rights under applicable law, we do not give additional warranties about the website’s suitability for a particular purpose. Responsibility for loss or damage arising from an engagement is determined by the relevant agreement and applicable law. These terms do not exclude liability that cannot lawfully be excluded.

12. Questions and disputes

If you have a concern about the website or our services, contact hello@quantal.ai with the relevant details. We will work with you in good faith to understand the concern and seek a resolution.

This process does not prevent either party from seeking urgent court relief or exercising a right to contact a regulator or use another remedy available under law.

13. Changes to these terms

We may update these website terms from time to time. We will publish the updated terms on this page and change the date above. Updates apply to website use after publication and do not retrospectively change an existing service agreement.

Changes to a service agreement must follow that agreement and applicable law. If part of these terms is invalid or unenforceable, the remaining terms continue to apply to the extent permitted by law.

14. Governing law and contact

These terms are governed by the laws of Queensland and the Commonwealth of Australia. The parties submit to the non-exclusive jurisdiction of the courts of Queensland. This does not limit any mandatory rights or protections that apply to you elsewhere.

For questions about these terms, contact QuantalAI at hello@quantal.ai.