Insights & articles
Perspectives on adopting AI well — practical, outcome-focused thinking for leaders moving into GenerationAI.
Ask the same thing two different ways and a model gives you two different answers, so the fix is a check around the model rather than a better prompt
Ask AI the same thing two ways and you get two answers. Here's how a checking layer keeps the result consistent, whichever model you use.
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Automate the routine work, and the people who understand your customers become the most valuable part of your business.
AI can automate much of your business, but it can't run it. The people who know your customers are what keep your work valuable.
Before the next job ad goes out, it's worth asking whether the role is a hire or a set of Units.
Before you post that job ad, ask one question. A whole team on Units ramps up in a business day, with no onboarding lag and no knowledge walking out the door.
The tow truck lesson for choosing AI, and what a Technology Partner does instead of selling you the best tool.
Most AI vendors sell you the best tool. A Technology Partner just handles it, learns your business, and builds AI in for the cost of about one employee.
Handing your whole team AI licences felt like getting ahead, but without integration and measurement there's no way to prove it returned anything.
Australian teams bought whole-team AI licences with no way to measure the return. Why that isn't real change, and how to make the spend count.